If you live in a Public Housing or Multi-Family housing unit owned and managed by HACSA, and HACSA is your landlord, the following explains our procedures with maintenance and repair requests, which we call Work Orders.
HACSA has a work order line dedicated to receiving work orders (i.e., requests for repairs or changes needed in an individual rental unit or on the common areas of a property). When work orders are called in a log is kept for each one and then dispatched to the appropriate Resident Manager or Maintenance Mechanic. This protocol ensures that each work order is tracked and dealt with in a timely manner. HACSA also has an on-line Work Order Request form. HACSA prioritizes work orders. Work order requests fall under one of three categories; Emergency, Urgent or Routine. The following will help you understand how we may respond to each type of work order.
Emergency work orders are addressed within 24 hours. Examples of emergency work orders are: broken water pipes, flooding, roof leaks, complete power outages, the complete inoperability of the sewer/wastewater system, or a broken window or broken exterior door lock that prevents the unit from being able to be secured. An “emergency” is a situation that threatens your life, your safety, your ability to continue to occupy your unit, or that’s causing the building in which your unit is located to deteriorate. Please call 541-682-4090 for all emergency requests. (If it is after office hours, make sure to stay on the line to hear all of the instructions.)
HACSA typically responds within one or two days with urgent work orders. Examples of urgent work orders are: clogged sinks and toilets (that you can’t unclog yourself), slow drains, partial power outages, and cracked (but not broken) windows. If urgent work orders are not reported in a timely manner they could turn into emergency work orders. Please call 541-682-4010 for any urgent maintenance requests.
HACSA typically responds within 5 to 15 working days to routine and non-critical work orders and . Examples of routine work orders are: dripping faucets, partially inoperable interior doors, problems with cooking range or oven elements, or changing exhaust fan and heating system filters. Please call 541-682-4010 for all routine and non-critical maintenance requests. You may also submit an on-line request using the link below.
Please be sure to call the work order line when you first notice a problem at your unit, so that we can fix it before it becomes an expensive repair where you might incur charges because of your delay.
HACSA will not call you back to confirm your work order and we do not call ahead to let you know we’re coming - the fact that you’re requesting Maintenance services means you are giving us permission to enter your unit. If we do the work when you are not there, we will leave a notice letting you know.
For the full details on your unit and how to take care of it, download the Resident Maintenance Handbook from the link below.